Returns Policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.  We are super flexible regarding returns and exchanges.  It's obvious if an item has been simply just 'tried on' or if it's been worn many times!  if just tried on, we'll accept returns for up to 28 days after receiving the item.

So you can order with freedom. 

 

Right of Return

Uniform Worldwide allows you 28 days to return a product that you are not satisfied with.

Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. You can fill in your returns coupon on the Website.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

 

For refunds:

- If the product is returned within 28 days of its delivery, you will be reimbursed via the same payment method as was used initially. Gift certificates are refunded as credit on your account with Uniform Worldwide.

- If the product is returned after the 28th day after delivery, Uniform Worldwide reserve the right to return the item to you at your cost of shipping. Any refusal to pay the shipping for the item to be returned, will be kept by Uniform Worldwide for a further 28 days awaiting your collection. If you have not collected the order by this period, Uniform Worldwide reserves the right to reclaim the items without any further notice.

If tests need to be carried out on the product, in the framework of the right of return, we will do our best to reimburse you as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product's manufacturer, for a maximum period of 28 working days.

All products: For any returned package, please go to the Website and follow the instructions for returning that item. Shipping fees are your responsibility, except if the product does not conform to the description of said product (you are responsible for any damage done during the shipping of the returned goods).

 

Making Returns

The returns address is:

For the care of ' Sherry's Menswwear' - 87 Mitcham Road, London, SW17 9PD. 
Please do not return items without first notifying us – this helps us keep track of the items and know when to expect them.

Exchanges:

If you require an exchange, we suggest returning all the products and re-ordering the necessary items. If you still wish to process an exchange instead of re-ordering, we must receive the items before any action can be performed.

The average time for an exchange to be processed can be 14 Working days, there are several procedures to ensure that the exchange can be actioned including receiving the items, checking the items, restocking and then re-issuing.

To save time and to get the items to you quickly we do suggest re-ordering the items your require and returning the purchased items that you wish to exchange for full refund. 

Please note that any exchanges can be subject to a re-delivery charge (£1.99 – £6.99). 

 

Exchange After 28 Days*

You can exchange any unused item with us FOREVER for the same item in the next size up or down. 
The items must be unused & still a part of the school’s current uniform being sold by us. 

*In ALL circumstances items must be in brand new resalable condition with original packaging & tags. 
For hygiene reasons Socks, Tights, Underwear & Swimwear cannot be exchanged if not in original sold condition/packaging.

The policies above are NOT applicable for Special Order items or bespoke uniform specifically created for you – which are non-refundable/exchangeable.

 

Faulty and Damaged Garments

If you are concerned an item is faulty,  it is advised you notify us ASAP and return the item for inspection in-store or head office within 100 days of the purchase date along with the receipt. Please allow up to 28 days for the Manufacturers independent assessment if required.

Privacy Policy

Introduction

Welcome to Uniform Worldwide's privacy notice. We value your privacy and are committed to protecting your personal data. This notice explains how we handle your personal information when you visit our website, regardless of where you are located. It also outlines your privacy rights and how the law protects you.

This policy is presented in a layered format, allowing you to navigate through specific sections. Please also refer to the Glossary for definitions of key terms used in this notice.

Table of Contents

1. Important Information
2. The Data We Collect About You
3. How We Collect Your Personal Data
4. How We Use Your Personal Data
5. Disclosures of Your Personal Data
6. International Transfers
7. Data Security
8. Data Retention
9. Your Legal Rights
10. Glossary

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1. Important Information 

Purpose of This Privacy Notice

This notice informs you about how Uniform Worldwide collects and processes your personal data when you use our website. This includes data provided when signing up for our newsletter, making a purchase, or participating in a competition.

This website is not intended for children, and we do not knowingly collect data related to children.

Please review this notice along with any other privacy or fair processing notices we may provide at specific times to ensure you understand how and why we use your data.

Controller

The Uniform Worldwide is the controller responsible for your personal data (referred to as "Uniform Worldwide," "we," "us," or "our" throughout this privacy notice).

Contact Details

• Legal entity name: Uniform Worldwide
• Email address: info@uniformworldwide.co.uk
  

You have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. However, we encourage you to contact us first to address any concerns.

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2. The Data We Collect About You

Personal Data

Personal data refers to any information that can identify you as an individual. This does not include anonymized data (where personal details have been removed).

We collect and process various types of personal data, including:

• Identity Data: First name, last name, username, marital status, date of birth, gender, etc.
• Contact Data: Email, phone numbers, billing and delivery addresses.
• Financial Data: Bank account and payment card details.
• Transaction Data: Payment details and products/services you purchase.
• Technical Data: IP address, browser type, operating system, device information, and browsing behavior.
• Profile Data: Username, purchases, feedback, preferences, and survey responses.
• Usage Data: Information on how you interact with our website, products, and services.
• Marketing & Communications Data: Preferences regarding marketing materials and communications.

We also collect Aggregated Data (e.g., statistical or demographic data), which doesn’t directly identify you. However, if this data is combined with your personal data, we will treat it as personal data.

We do not collect Special Categories of Personal Data, such as health data, racial or ethnic background, political opinions, or data about criminal offenses.

Failure to Provide Personal Data

If you are required by law or contractual obligations to provide personal data, and you fail to do so, we may not be able to fulfill our obligations (such as providing goods or services) and may need to cancel your order or service.

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3. How We Collect Your Personal Data

We collect data about you using various methods, including:

1. Direct Interactions: Data you provide when filling out forms, creating accounts, or communicating with us via email, phone, etc.
2. Automated Interactions: Data collected automatically when you interact with our website (e.g., using cookies, server logs).
3. Third Parties: We may receive data from external sources, such as analytics providers (e.g., Google), payment processors (e.g., Yodel), or public databases (e.g., Companies House).

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4. How We Use Your Personal Data

We use your personal data only when the law allows us to. Most commonly, we use your data:

• To perform a contract with you (e.g. delivering products/services).
• To pursue our legitimate business interests.
• To comply with legal or regulatory obligations.

Purposes and Legal Bases for Processing Personal Data

We process your data for various purposes, including customer registration, order processing, marketing, and website improvement. For each purpose, we specify the legal basis for processing.

For more details on our processing activities, refer to the table below.

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5. Disclosures of Your Personal Data

We may share your personal data with the following:

• Internal Third Parties (e.g., within our organization).
• External Third Parties (e.g., service providers like payment processors).
• Business Transfers: In case of a sale, transfer, or merger of business assets.

We require third parties to respect the security of your data and follow the law.

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6. International Transfers

We do not transfer your personal data outside of the European Economic Area (EEA).

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7. Data Security

We have implemented appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. Access is restricted to those who need to process your data for business purposes, and they are bound by confidentiality obligations.

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8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal or reporting requirements.

Retention periods depend on the nature of the data and the legal or contractual obligations.

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9. Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of data when it is no longer needed.
• Objection: Object to processing on certain grounds, such as direct marketing.
• Restriction: Request the suspension of data processing.
• Portability: Request transfer of your data to another organization.

If you wish to exercise any of these rights, please contact us.

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10. Glossary

Lawful Basis for Processing:

• Legitimate Interest: Processing necessary for our legitimate business interests.
• Contractual Performance: Processing necessary to fulfill a contract with you.
• Legal Obligation: Processing necessary to comply with a legal requirement.

Third Parties:

• Internal: Other companies within Uniform Worldwide.
• External: Service providers, advisers, and authorities.